Shipping policy
Processing Time
Orders are processed within 1-3 business days after payment is received. During peak seasons or promotional periods, processing times may be extended by an additional 1-3 business days.
Shipping Times
- Domestic Shipping (U.S.): 3-7 business days
- International Shipping: 7-21 business days, depending on the destination country and local customs processing.
Please note that shipping times may vary due to external factors such as weather conditions, customs delays, or carrier issues, which are beyond our control.
Shipping Costs
- Domestic Shipping (U.S.): Free on orders over $55. For orders under $55, a flat rate of $6 will be applied.
- International Shipping: Calculated at checkout based on the destination and the weight of the package.
Tracking Your Order
Once your order has been shipped, you will receive an email confirmation with your tracking number. You can use this number to track your package through the carrier’s website.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information.
Lost or Damaged Packages
Delfino is not responsible for packages lost or damaged during transit. However, if your package is lost or arrives damaged, please contact us immediately at info@delfino.co. We will do our best to assist you in resolving the issue with the carrier.